Delivery times vary by destination. For orders shipped to major core markets, standard international shipping typically takes 7–14 business days from the date of dispatch. Shipments to remote areas generally require 10–20 business days.

Please note that all delivery times are estimates only. They may be affected by customs clearance, public holidays, logistics carrier adjustments, weather conditions or other unforeseen circumstances.

Our standard delivery is a premium fully-tracked international shipping service. Expedited shipping is not available by default at checkout. If you require urgent shipment, please contact customer service prior to placing your order for a custom expedited shipping quote.

Yes, we do. We ship globally from our manufacturing base in China via reliable international carriers.

We reserve the right to decline shipments to extremely remote regions or countries with import restrictions on audio equipment. If delivery to your address is unavailable, we will notify you promptly and process a full refund.

Once your order is dispatched, we will send a shipping confirmation email to the address you provided at checkout. The email will contain your unique tracking number and a direct link to monitor your delivery status in real time.
If you notice any abnormalities with the tracking status, please contact our customer service promptly.

Yes, complimentary standard international shipping applies to orders to our key global markets. Single qualifying items incur no extra shipping surcharges.Shipping fees apply for remote destinations; the exact cost will be auto-calculated and shown at checkout according to your shipping address.

You may request to modify your shipping address before your order is dispatched. Please contact our customer service as soon as possible with your order number and new address.
Once the order has been shipped, we cannot change the delivery address. We are not liable for failed delivery caused by incorrect or incomplete address information provided by the customer.

All prices displayed on our website are exclusive of import duties, customs clearance fees, value-added tax (VAT), brokerage fees and any other import charges levied by the destination country.
Such fees are the sole responsibility of the recipient. The exact amount is determined by local customs regulations and varies by country.

If there is no update on your package tracking for an extended period, please contact customer service with your order number. We will immediately verify the delivery status with the carrier.If the package is confirmed lost in transit, we will contact you promptly to arrange transport insurance claim processing or replacement shipment, saving you from lengthy waiting.

As our products are hand-built high-end vacuum tube audio equipment sold via cross-border delivery, we do not accept returns for change of mind, personal preference or non-defective reasons by default.
Order cancellation is available before shipment. If the product is confirmed to have factory quality defects, we will handle it in accordance with our official warranty policy. For transit damage, claims will be processed under the included shipping insurance. All return requests must be reviewed and approved by our customer service in advance.

The sound performance of vacuum tube amplifiers is highly dependent on your speaker matching, listening environment and personal acoustic preference, which do not constitute product quality defects.
We do not accept returns or exchanges due to personal taste, system mismatch or subjective audio preference. We recommend that you fully understand the product specifications and compatibility before ordering. Our customer service team is available to provide system matching advice.

Except for confirmed factory quality defects, opened and used units are not eligible for no-reason return.
Vacuum tube equipment is precision electronic apparatus; opening and use will leave traces of wear and tube aging, which affects resale value. If you suspect a quality issue, please contact our customer service for technical inspection and judgment.

For returns due to customer reasons (such as order cancellation by choice, subjective dissatisfaction), all round-trip shipping fees, import duties, customs charges and handling fees shall be borne by the buyer.
If the return is confirmed to be due to factory quality defects or shipping damage, we will cover the corresponding return shipping fees and related charges, subject to customer service verification.

To request a return, please contact our customer service at info@lm-audio.com with your order number, a description of the issue, and supporting photos or videos.
We will review your request within 3 business days. Once the return is approved, we will provide you with the return address and process instructions. Please do not ship back any package without prior confirmation.

Once the returned product is received, inspected and confirmed to be in eligible condition, we will process the refund within 5–7 business days.
The refund will be credited back to your original payment method. The actual arrival time depends on the processing speed of your payment provider and bank.

Promotional items, discounted products, limited editions and custom-built units are not eligible for no-reason return.
If a factory quality defect is confirmed, the product is still covered by our standard warranty and shipping insurance.

Please inspect the outer packaging upon delivery before signing. If visible damage is found, refuse the shipment and note the damage on the carrier's delivery receipt.
Contact our customer service within 24 hours of delivery with photos of the damage, original packaging and proof of the equipment issue. We will assist you with the shipping insurance claim process, or provide warranty service / replacement according to the fault condition.

Browse our store to select your preferred vacuum tube amplifiers and audio equipment. Add items to cart and follow the checkout prompts to complete your purchase. We accept major credit cards, PayPal and other standard international payment methods. Once your order is submitted and payment verified, an order confirmation email will be sent to your registered email address.

No, you do not need to create an account to place an order. We support guest checkout for a fast and convenient shopping experience. However, registering an account is recommended, as it allows you to track your order status, view purchase history and manage after-sales service requests more easily.

You may request to cancel or modify your order (such as shipping address adjustments) before the order is dispatched and enters the final production testing phase. Please contact our customer service as soon as possible with your order number.
Once the order has been shipped, cancellation or modification is no longer available. For custom-built and limited-edition products, cancellation policies may vary due to scheduled production arrangements, subject to the terms stated on the product page.

Regular production models are restocked periodically. Since all vacuum tube amplifiers are hand-built and individually calibrated, restock lead times vary by model.Limited editions and custom special runs are produced in fixed quantities and will not be restocked on a recurring basis once sold out. You may contact customer service to inquire about future production schedules.

Yes. We provide official matching solutions for selected products, such as pre-amplifier + power amplifier combinations and integrated amplifier + speaker sets, all of which have undergone acoustic matching tuning and joint testing.If you need a custom system configuration based on your listening environment and personal sonic preferences, please contact customer service for professional system matching advice and customized quotations.

You can enter your discount code in the designated "Discount code" field on the checkout page, then click "Apply". The order total will be automatically updated once the code is validated.
Please note that only one discount code can be used per order, and discount codes cannot be combined with other promotional offers unless otherwise specified.

Payment declines may occur for a number of reasons, including incorrect card details, insufficient funds, cross-border payment restrictions, bank fraud protection holds, or expired payment methods.
We recommend verifying your card information, checking with your card issuer to ensure international payments are enabled, or trying an alternative payment method such as PayPal.

First, please check your spam, junk or promotions folder, as confirmation emails may be filtered by your email provider. Also verify that the email address you provided at checkout is correct.
If you still cannot find the email after checking, please contact our customer service with your order number and the email address used for purchase, and we will resend the confirmation for you.