Shipping policy
INTRODUCTION
This Shipping Policy applies to all orders placed through the official Line Magnetic online store, operated by LM AUDIO TRADING LIMITED. This policy forms part of our Terms of Service and should be read together with them. All shipments are subject to the terms and conditions set forth below.
SECTION 1 - ORDER PROCESSING TIME
1.1 All orders are subject to payment verification and final product quality testing before dispatch. For in-stock vacuum tube amplifiers and audio products, standard processing time is 2–3 business days from the date of cleared payment.
1.2 Processing time includes final burn-in testing, performance verification and professional export-grade packaging for our handcrafted products, to ensure your equipment meets our quality standards prior to shipment.
1.3 Business days are defined as Monday to Friday, excluding UK public holidays, Chinese public holidays and official holidays of the destination country.
1.4 For pre-order, custom-built, limited-edition or special build products, processing and shipping lead times are as specified on the respective product detail page.
SECTION 2 - SHIPPING ZONES & DELIVERY RATES
We ship worldwide from China via premium international carriers. Shipping eligibility and rates are calculated automatically at checkout based on the destination address.
2.1 Free Standard Shipping Zones
Standard international shipping is free of charge for orders delivered to major global core markets, covering primary markets in North America, Western Europe, Asia Pacific and other regions.
Free shipping is available for all eligible orders.
Note: Free shipping applies to standard economy shipping service only. Expedited shipping options are available at an additional cost at checkout.
2.2 Standard Paid Shipping Zones
Shipping fees apply for orders delivered to remote regions and under-served markets, including but not limited to Africa, South America, Central Asia, the Caribbean and Pacific Islands.
The exact shipping rate will be calculated automatically and displayed at checkout based on the destination, package weight and dimensional size.
Note: For extremely remote island nations and regions with limited logistics coverage, delivery feasibility will be confirmed after order placement. We reserve the right to adjust shipping quotes for special destinations.
2.3 Non-Serviceable Areas
We reserve the right to decline shipping to certain countries, regions or addresses due to logistics limitations, customs restrictions, high risk of delivery failure or import restrictions on audio equipment. If we are unable to ship to your location, we will notify you promptly and process a full refund.
SECTION 3 - ESTIMATED DELIVERY TIMEFRAMES
All delivery timeframes are estimates only and commence from the date of dispatch, not the date of order placement. Delivery times vary by destination and are not guaranteed.
The estimated delivery timeframe for your order will be displayed at checkout based on your shipping address.
3.1 Actual delivery times may vary due to customs clearance delays, carrier operational issues, weather events, public holidays or other circumstances beyond our control.
3.2 We are not liable for delays caused by customs processing, shipping carriers or force majeure events.
SECTION 4 - SHIPMENT TRACKING
4.1 Once your order has been dispatched, we will send a shipping confirmation email to the address provided at checkout, containing your tracking number and a direct link to monitor your delivery.
4.2 It is your responsibility to monitor the tracking status and ensure someone is available to receive the delivery. If you notice any irregularities with the tracking status, please contact us promptly.
SECTION 5 - PACKAGING STANDARDS
As our products are high-value, precision vacuum tube audio devices, we employ export-grade packaging engineered for safe long-haul transit:
Custom-molded high-density protective liners tailored for each product model to deliver shock absorption and cushioning protection.
High-quality corrugated cartons with structural reinforcement design.
Key protective configurations are implemented for vacuum tubes and related components to minimize structural displacement and damage during transit.
All packaging complies with international transit testing standards.
Note: Vacuum tubes are installed, secured and vibration-tested inside the unit prior to shipment, to ensure they remain seated and functional after normal transit conditions.
SECTION 6 - SHIPPING INSURANCE
6.1 All standard shipments include basic shipping insurance covering total loss of package or physical damage caused by transit, with compensation payable under the carrier’s statutory liability.
6.2 In the event of damage or loss in transit, you must comply with the following claim requirements:
Refuse delivery and clearly note the damage on the carrier's delivery receipt if external damage is visible upon arrival
Contact us within 24 hours of delivery / attempted delivery with photo or video evidence of both the damage and the original packaging
Retain all original packaging materials for carrier inspection
We strongly recommend recording a full unboxing video upon receipt of goods to support any potential claim.
6.3 Failure to comply with the above requirements may invalidate the insurance claim. We will assist you in processing claims with the carrier, but we are not liable for claims rejected due to improper receipt procedures or failure to provide required documentation.
SECTION 7 - CUSTOMS, DUTIES & IMPORT TAXES
7.1 All prices displayed on our website are exclusive of import duties, customs clearance fees, value-added tax (VAT), brokerage fees and any other import charges levied by the destination country.
7.2 Such fees and charges are the sole responsibility of the recipient. We have no control over these amounts and cannot predict them accurately.
7.3 For shipments to the European Union where taxes are not pre-paid at checkout, import VAT and customs duties may be advanced by the carrier during customs clearance and collected from the recipient. The carrier will contact you for payment prior to final delivery.
7.4 It is your responsibility to ensure compliance with all import regulations and requirements of your destination country. We are not liable for goods seized or rejected by customs due to non-compliance.
SECTION 8 - DELIVERY & RECEIPT INSPECTION
8.1 Our products are high-value precision electronic equipment. You are required to inspect the outer packaging and contents for damage, defects or missing accessories at the time of delivery, before signing the delivery receipt.
8.2 If you notice any damage, denting, tampering or missing items, you must refuse delivery and immediately contact both the carrier and our customer service at info@lm-audio.com.
8.3 By signing for delivery without notation of damage, you confirm that the shipment was received in good condition. We will not be liable for any cosmetic damage, internal damage or missing parts reported after you have signed for the shipment without reservation.
SECTION 9 - FAILED DELIVERIES & INCORRECT ADDRESSES
9.1 It is your responsibility to provide a complete, accurate and deliverable shipping address at checkout. We are not responsible for failed or misdirected deliveries caused by incorrect or incomplete address information provided by you.
9.2 If a shipment is returned to us as undeliverable due to incorrect address, unclaimed delivery, refusal to accept delivery or refusal to pay import duties/taxes, you will be responsible for:
All original shipping costs incurred
Any return shipping fees, customs charges or storage fees imposed by the carrier or customs authority
9.3 We may cancel an order and issue a partial refund (net of all shipping and handling costs) if a shipment is deemed permanently undeliverable.
9.4 If you wish to re-ship an undelivered order, you will be required to pay the additional shipping charges for the new delivery address.
SECTION 10 - SPECIAL ORDER SHIPPING
10.1 Pre-order, custom-built, made-to-order and limited-edition products have production lead times as stated on the corresponding product detail page. Standard shipping timeframes apply only after dispatch.
10.2 Such orders are prepared and shipped individually according to their production schedule. We will notify you via email when your order enters the final testing phase and is ready for dispatch.
SECTION 11 - SHIPPING DELAYS & FORCE MAJEURE
11.1 We will make every reasonable effort to dispatch orders within the stated processing times. However, we are not liable for delays in processing or shipping caused by:
Customs clearance procedures, inspections or tariff changes
Carrier service disruptions, strikes or operational issues
Natural disasters, weather events, pandemics, war, civil unrest or other force majeure events
Component shortages or production disruptions
11.2 In the event of a significant and extended delay, we will notify you via email with updated information and available options.
SECTION 12 - CHANGES TO THIS POLICY
We reserve the right to update or modify this Shipping Policy at any time without prior notice. The most current version will always be published on this page. Your continued use of our services following any changes constitutes acceptance of the updated policy.
SECTION 13 - CONTACT INFORMATION
For all shipping-related enquiries, please contact us at:
Email: info@lm-audio.com
Company Name: LM AUDIO TRADING LIMITED
Trading Name: Line Magnetic
Registered Address: 5 BRAYFORD SQUARE LONDON ENGLAND
Company Number: 16820130
Telephone: +852 8480 1098